Consumers expect continuously improving services. Businesses must ensure a swift and seamless process in order to attract and retain customers. An optimal design of their customer journey is therefore a must.
There’s an increasing focus on the use of open source software within the public sector. The Common Ground initiative facilitates this for the public authorities market. The GZAC edition (Generic Case Management Component) of our Valtimo open source process platform provides the perfect process-driven solution for this.