A customer journey is the end-to-end experience the customer undergoes when purchasing a product or service; it incorporates the entire process, from product orientation to use. Making your customer journey as smooth as possible is of paramount importance. You can do this by providing the customer with the right information at the right time, and by getting them to perform the right tasks. The Valtimo Portal enables you create an optimal customer journey.
- Give each customer a unique customer experience via their own customer environment.
- Communicate with customers using the preferred channels (email, SMS, WhatsApp)
- Give customers the right information at the right time
- Collect the necessary data at the preferred times
- Process data automatically in the right systems